Performance Management

Performance Management systems help network operations professionals understand why problems occur and analyze how network performance measures up to internal or external service-level agreements (SLAs). With a unified view of both telephony and IT performance statistics, you can quickly determine the root cause of poor business process performance, proactively plan capacity requirements for more efficiency or new services, and isolate and resolve traffic jams on the network.

ReachView's Service Assurance solution offers unparalleled integration capabilities and ease of use for your operations team. The key to effective performance management is true operational integration of information from all aspects of your network, from circuit-switched call detail records to IP performance statistics to all hardware and network management software. When combined with a presentation layer—single pane of glass with a view of the specific metrics that define optimized business processes—you get customizable, easy-to-use dashboard views of business performance. The result: true business process optimization in one complete solution, bringing velocity and quality to service assurance.

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